{"id":1648,"date":"2019-11-12T15:49:57","date_gmt":"2019-11-12T14:49:57","guid":{"rendered":"https:\/\/point-of-fire.ch\/?page_id=1648"},"modified":"2021-05-26T17:59:04","modified_gmt":"2021-05-26T15:59:04","slug":"boite-a-outils","status":"publish","type":"page","link":"https:\/\/point-of-fire.ch\/fr\/boite-a-outils\/","title":{"rendered":"Bo\u00eete \u00e0 outils"},"content":{"rendered":"

\n\t\tLes bons outils pour bien conseiller\n\t<\/h1>\n

\n\t\tPas de bon travail sans instruments adapt\u00e9s. Il en va de m\u00eame pour le conseil \u00e0 la client\u00e8le. Vous trouverez sur cette page tout un \u00e9ventail d\u2019outils pour bien conseiller les utilisateurs.\n\t<\/h3>\n

\n\t\tCours en ligne: comment convaincre la client\u00e8le?\n\t<\/h3>\n\t

Comment entamer la discussion? Comment aborder le sujet pour changer durablement un comportement incorrect? Ce cours en ligne r\u00e9pond \u00e0 ces questions.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tEn savoir plus\n\t\t\t\t\t<\/a>\n

\n\t\tDes coll\u00e8gues partagent leurs exp\u00e9riences\n\t<\/h3>\n\t

Comment g\u00e9rer les situations d\u00e9licates au point d\u2019\u00e9mission? Des coll\u00e8gues t\u00e9moignent de leurs exp\u00e9riences faites dans la pratique.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tVers les vid\u00e9os\n\t\t\t\t\t<\/a>\n\t\t\t\t\"Ein\n

\n\t\tApproche constructive\n\t<\/h3>\n\t

Offrir un cadeau permet d\u2019amorcer plus facilement le dialogue lorsque le client utilise son installation de mani\u00e8re incorrecte. <\/p>\n\t\t\t\n\t\t\t\t\t\t\tPourquoi un cadeau?\n\t\t\t\t\t<\/a>\n

\n\t\tAutres outils utiles\n\t<\/h2>\n\t

Ces documents t\u00e9l\u00e9chargeables vous aideront \u00e0 bien conseiller les utilisateurs de petits chauffages au bois: argumentaire, recommandations pour la surveillance des \u00e9missions et informations g\u00e9n\u00e9rales sur la mani\u00e8re la plus \u00abpropre\u00bb de faire du feu.<\/p>\n \t\t\t\t<\/a><\/i>Argumentaire: Point of Fire, toujour de bon conseil<\/a>\n \t\t\t\t<\/a>\n \t\t\t\t<\/a><\/i>Recommandation Cercl\u2019Air n\u00b0310: Fiches d\u2019ex\u00e9cution \u00abSurveillance des \u00e9missions\u00bb. Chauffages de locaux individuels \u00e0 combustibles solides d\u2019une puissance calorifique inf\u00e9rieure ou \u00e9gale \u00e0 70 kW<\/a>\n \t\t\t\t<\/a>\n \t\t\t\t<\/a><\/i>Feuer, Holz und Luft: Information der Luftreinhalte-Fachstellen der Ostschweizer Kantone und des F\u00fcrstentums Liechtenstein \u00fcber Holzfeuerungen<\/a>\n \t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"

Les bons outils pour bien conseiller Pas de bon travail sans instruments adapt\u00e9s. Il en va de m\u00eame pour le conseil \u00e0 la client\u00e8le. Vous trouverez sur cette page tout un \u00e9ventail d\u2019outils pour bien conseiller les utilisateurs. Cours en ligne: comment convaincre la client\u00e8le? Comment entamer la discussion? Comment aborder le sujet pour changer…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1648","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nLes bons outils pour bien conseiller - Point of Fire<\/title>\n<meta name=\"description\" content=\"Pas de bon travail sans instruments adapt\u00e9s. Il en va de m\u00eame pour le conseil \u00e0 la client\u00e8le. 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